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Royal Panda is a company based in Malta and so obviously has its license in Malta

Royal Panda is a company based in Malta and so obviously has its license in Malta

Security and Regulation

However, to trade within the UK it has also been licensed by the UK Gambling Authority. Furthermore, eCOGRA has been used as an independent party to test its online casino software and determine the RTP of the casino. It has been certified and has been deemed completely fair. As well as this, eCOGRA will provide dispute resolutions for UK players. Then it focuses on its online security, which is equally as important. To ensure that any data you have entrusted to them – personal and financial –is safe, they have employed a 256-bit encryption on all web pages. On top of this, they utilise a TSL 1.2 RSA key, which is there to make sure that your data is totally encrypted and virtually impossible to hack. It also uses Comodo to provide IT security.

Then, of course, there’s the casino’s duty to responsible gambling, which it takes extremely seriously. Royal Panda has ensured that you can set your own deposit limits and activity limits. You can limit the amount you play in each session, in each bet, and each deposit. You can also set a limit which activates after you lose a specified amount of money. As well as this you have the option to self-exclude. It also aligns itself with Gamcare to help it combat any issues.

Customer Support

In all honesty, this is pretty good but could be better. Firstly, it needs to be made clear that it doesn’t offer 24-hour support, but 13.5 hours daily, between the hours of am and am. However, having said that, during these hours the support is pretty impressive. It employs a dedicated team that can assist you in almost every way imaginable, and for the most part, they offer great solutions. They are contactable by telephone and live chat during those hours, but they have an email address what you can use 24 hours a day. You could also request a call back so that a member of customer support will call you back when it is open. Although some offer 24 hours’ support, many don’t offer it at the same standard as this casino, so although it has that one area for improvement, everything else is pretty spot on. Continue reading